Exploring the Ethical Implications of Generative AI in Contact Centers
Exploring the ethical implications of generative AI in contact centers reveals significant challenges and considerations. While AI can enhance efficiency, personalize customer interactions, and reduce operational costs, it also raises privacy concerns, risks of biased decision-making, and potential job displacement. Ensuring that AI systems respect customer privacy by securely handling sensitive data is crucial.
https://vizioconsulting.com/ex....ploring-the-infusion
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